vaultsafe

Support

For quick access to Vaultsafe from your device : 

Android – click ‘Settings’ (3 dots on the top right) and select ‘Add to Home Page’.

iPhone – click the ‘Share’ button (bottom middle) and select  ‘Add to Home Screen’.

PC/Mac – drag the website address from your Browser tab to your Desktop and a shortcut will appear.

Additional Support Topics: 

  • Go to the Category you want.
  • Select the ‘+’ sign.
  • Input details in any/all Fields.
  • Select the SAVE button.
  • Navigate to your required Record. 
  • Select the EDIT icon to Display all Fields.
  • View and/or Update required Fields.
  • Select the UPDATE button to close / save changes.

 

  • You can attach multiple files to any of your Records.
  • Up to 25MB per upload.

In the ‘File’ Field in the Record Form, Browse and select your desired file/s and select the SAVE or UPDATE button to attach it to your Record.

Return to Vaultsafe at anytime and select the Edit icon besides the required Record to view, download, share, rename or delete the file/s.

 

Select the Magnifying glass icon on the Welcome page.

Enter a Keyword into the Search field and select the Magnifying glass icon again to run a search. All Records that include your keyword will appear.

  • You can download a copy of your records at any time.
  • Run the Export Records separately for each main Category.
  • A copy of all your Records, stored within the selected Category, will immediately download on to your device in a single spreadsheet.
  • Locate this .CSV file (normally situated in the ‘Downloads’ folder but may differ depending on your device and default setup).

NOTE! To Export all Records stored in the ‘Passwords’ Category, select the ‘Export Records’ button in the ‘Personal’ Category.  

IMPORTANT! To protect your information, it is highly recommended that you delete the .CSV file off your device as soon as possible after it has downloaded. If you intend to keep it, then find a way to Password protect it or Encrypt it.

  • You can download your files at any time.
  • Run the Export Files separately for each main Category.
  • A copy of all your uploaded files, stored within the selected Category, will download on to your device in a single .ZIP file.
  • Locate this file (normally situated in the ‘Downloads’ folder but may differ depending on your device and default setup).
  • Once located, open the file to extract/unzip it, and view all files within.

IMPORTANT! To protect your information, it is highly recommended that you delete these files off your device as soon as possible. If you intent to keep it then find a way to Password protect it or Encrypt it.

Sometimes you will notice that not all of your information is on display. This is because screen size limitations only allow you to see an average of 6 fields. To view all of your information (inc missing details) – select the blue EDIT icon on the left of your Record and it will open up to reveal all of your information.

NOTE! all File Uploads will be displayed at the bottom of the Edit window.

 

Tip 1: To list all your Records in one view, leave the ‘Search’ field empty and click the Magnifying glass icon.

Tip 2: You can Share saved Files with others easily via a web link.

  • Navigate to the desired Record that contains the file you wish to share.
  • Select the EDIT icon to expand the full Record and locate the files at the bottom of the window.
  • Select the ‘Share’ icon to copy the link and share this with your Recipient/s who will be able to view this file directly in their browser (no need to download on their device). They will not have access to your Vaultsafe account which remains private.

To Change your Existing password:

  • Select the ‘Edit Profile’ page located in the top right menu icon.
  • Scroll down the page and select ‘Change Password’.
  • Proceed to change your password.

If you forget your Password, you will not be able to sign in to your Vaultsafe and after three wrong attempts you will be locked out for up to an hour (this is to protect your account).

You can request a Password Reset by selecting ‘Lost Your Password?’ on the Vaultsafe ‘Sign in’ page.

The data you store in Vaultsafe is secure, and here are some practical ways for you to ensure the security of your information.

PROTECT:

  • Never Sign in to Vaultsafe via an unsecured Network Connection.
  • Use a strong Password at least 12 characters including Capitals, Numbers & special signs such as ? ; $ !
  • Never allow your Browser to automatically save your Password.
  • Change your Password regularly.
  • Logout of your account when you have finished adding, viewing or updating your Records.

BACKUP:

  • Periodically, export your Records & Files (see #5 and #6 above).
  • Backup these files using your preferred backup system*
  • Delete these files off your device when the backup has completed.

The best Backup systems should:

  • Store the data offsite (not on the device you are backing up from).
  • Send you confirmation after the backup has completed.
  • Retain historic versions allowing you to restore data from an earlier date.

* We recommend Depositit Secure Data Backup who are providing Vaultsafe users with a 90 day free trial and special price thereafter to safeguard all your computer files.

You can also keep your computer protected against hacking, cyber threats, malware and ransomware with Depositit C360

If you discover any issues please let us know

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